Managed Risk Operations service

Service Purpose

Deliver continuous monitoring, analysis, and reporting on cyber risk posture providing organizations with a real-time, contextual view of their evolving exposure landscape and operational risk status.

Main Objective

To establish a 24/7 managed operations layer combining platform-driven visibility with expert analysis and SLA-based remediation oversight.
MRO acts as the operational backbone of the CTEM lifecycle, ensuring continuous detection, validation, and risk trend tracking across enterprise and supply chain assets.

Service Scope

Continuous Monitoring:

24/7 monitoring of exposure, vulnerabilities, and risk indicators through Redrok’s unified dashboards and analytics engines.

Risk Analysis & Reporting:

Daily/weekly analytics on exposure trends, risk posture shifts, and remediation status providing actionable insights for both technical and executive stakeholders.

Remediation Tracking:

Ongoing validation of remediation effectiveness, SLA adherence, and exposure closure metrics across all environments.

Threat Intelligence Correlation:

Integration of contextual threat intelligence feeds to enrich exposure prioritization and forecast potential risk escalation.

Governance & Metrics Oversight:

Monthly management summaries and quarterly performance scorecards, correlating operational KPIs to business risk impact.

Supply Chain Risk Monitoring:

Continuous observation and scoring of third-party and supplier exposure posture via Redrok’s Supply Chain module. Includes vendor performance dashboards, SLA compliance tracking, and risk correlation between supplier posture and organizational resilience.

Key Deliverables

24/7 exposure monitoring and contextual analytics dashboards.
Monthly risk posture, trend, and remediation tracking reports.
Quarterly consolidated management scorecards.
SLA-based performance tracking and remediation governance reports.
Supply Chain Deliverables:

Businesses Results

Supply chain risk monitoring

with vendor exposure scoring, SLA tracking, and integrated supplier dashboards.

Real-time visibility

into enterprise and supply chain risk posture through continuous monitoring and unified dashboards.

SLA-driven remediation governance

validating fixes, tracking closure rates, and ensuring accountability.

Actionable risk analytics and reporting

including monthly posture summaries and quarterly executive scorecards.

Creates a structured and repeatable remediation process that eliminates uncertainty and ensures ongoing control over risk reduction.
With continuous validation through RedRok’s platform and expert oversight, organizations gain the confidence that every fix is verified, every system remains hardened, and overall security posture keeps improving.

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